creating an account with us
You need to be over 16 years of age to register.
Those under the age of 18, must be accompanied by a parent or guardian, when using the studio. All clients are required to complete an application form including contact and medical details. Your details will be treated with strict confidentiality and not sold to a third party.
Once we receive your application together with the appropriate payment you will be able to reserve and attend your classes. Please read carefully T&Cs specific to your chosen class pass option, including the cancelation policy.
Medical questionnaire will be required and if in doubt at any time, it is your sole responsibility to consult a medical practitioner and stop attending classes until you are satisfied that you are in good health and can perform the exercises safely. We cannot take any responsibility for any injury that you may sustain as a result of participating in a class at the studio except where such injury has occurred through our proven negligence. Please inform your teacher about any changes to your medical condition.
booking classes and workshops
If you booked a class, but can no longer attend, you must cancel the class. The easiest way to cancel is via your account on Momence app.
Class cancellation policy is 1.5 hours. If you do not cancel prior to this time (Late Cancel), one credit from your class pack, or your drop-in credit will be taken. There is no additional charge. If you are an on an unlimited membership there will be a £5 late cancellation fee taken from the card on your account.
‘Early cancel’ (up to 1.5 hours before class) will put the class credit back on your account.
If for some reason the scheduled class gets cancelled by the studio, a credit on account or refund will be offered.
Please allow enough time to arrive before the class starts.
If this is your first visit at the studio, please allow extra time for registration. If you arrive 5 minutes late, you will not be allowed to enter the class and your booked slot might be given away to another yogi, even if you pre-booked the session.
class pass options
We offer a range of different class pass packages.
Drop-in classes, class packs, workshops, unlimited and year-long passes purchased at the studio or online are non-refundable.
5 class pack – 3 month expiry
10 class pack – 4 month expiry
Unlimited monthly memberships are paid as monthly subscription via standing order. It’s a monthly rolling contract and we require 3 months commiment.
Your membership is not transferable to anyone else. If you would like to stop your membership please notify us with one month’s notice by sending an email to firstname.lastname@example.org.
Our Intro Offer is open to new clients and only available to take up once, it is valid for 21 consecutive days and once started it cannot be interrupted.
All mats and props are provided. Please help us keep them clean by wiping your mat after use. Spray bottles and wiping cloths are provided.
All students are responsible for their own belongings. All items left behind will be stored in ‘Lost & Found’. Items will be kept for one month and anything left unclaimed will be given to a charity.
Please make sure you use the changing rooms to lock your belongings and don’t leave your valuables and mobile phones in the studio area.
We hope you enjoy your time at yoga soul <3